Personal Trainers Insurance Online Privacy Statement
This is the privacy policy statement for Personal Trainers Insurance Online and Clark Family Pty Ltd in relation to this website.
We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, and protect your personal information when you use our website and related services.
Information We Collect and How It is Used
To process your financial services referral request, Personal Trainers Insurance Online may collect your name, phone number, email address, postcode, and other details relevant to the type of service you are requesting.
This information is used to match you with a suitable financial services provider or lender. Personal Trainers Insurance Online, on behalf of Clark Family Pty Ltd, provides this information to one (and only one) of our trusted network of third-party partners (brokers, lenders, and insurers) so that they can contact you directly and provide the services you have requested.
We may also receive information from our broker, insurer, and lender partners, including updates or outcomes of your application, via secure electronic systems or APIs. This information is used solely for customer service, quality assurance, and compliance reporting.
If you do not provide the personal information we request, we may not be able to assist you with your referral or process your inquiry.
Disclosure of Personal Information
We may disclose your personal information to third-party providers, brokers, lenders, or service partners, some of whom may be located outside Australia. Where this occurs, we will take reasonable steps to ensure that these recipients handle your information in accordance with the APPs and maintain confidentiality and data security.
We require all third-party partners to comply with strict privacy and confidentiality obligations and to use your personal information only for the purpose of responding to your inquiry or providing the services you have requested.
Please note: Once you are referred to a third-party provider, their own privacy policy and terms will apply to any information you provide directly to them.
Cookies and Tracking Technologies
Personal Trainers Insurance Online uses cookies to record session information and understand visitor interactions, including which pages are viewed. Cookies help us enhance system performance, improve user experience, and avoid showing you the same promotional material repeatedly.
We may also use third-party advertising or analytics services that employ cookies, pixels, or web beacons to measure ad performance and deliver relevant content. These partners may collect anonymous information about your visits to this and other websites.
By continuing to use our website, you consent to our use of cookies, including those from third-party providers, for analytics and marketing purposes.
Access and Correction of Personal Information
You may request access to the personal information we hold about you at any time. We will not charge any fee for making a request but may charge you reasonable costs incurred in providing access (e.g., photocopying or postage).
You may also request correction of your personal information if you believe it is inaccurate, out of date, incomplete, or misleading. We will respond to all access and correction requests within a reasonable timeframe.
To make a request, please contact us. We may ask you to submit your request in writing for security reasons.
Complaints and Dispute Resolution
If you have any concerns about how your personal information has been handled, please contact us so that we can investigate and resolve your concern promptly.
If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC):
We regularly review and update our privacy policy to ensure ongoing compliance with applicable laws and best practices. Updates will be published on this page with the latest revision date.
Contact Us
If you have any questions about this privacy statement, how we handle your information, or your dealings with this website, please contact us.
FOLLOW US
Follow us!
We are a proud member of the Financial Services Online network!
Connect with us on your favourite social media platform for the latest financial news, views, resources and information.
Australia's insurance sector has again turned attention to severe weather readiness, with the coming storm, flood and bushfire seasons expected to test households and small businesses across many regions. For personal trainers, the issue is not limited to property owners or large gyms. A single weather event can interrupt sessions, damage portable equipment, make outdoor locations unsafe, or create client injury risks if training continues in unsuitable conditions. - read more
Recent fitness sector guidance has again put safe service delivery in the spotlight for personal trainers, particularly as more Australians mix gym-based sessions with outdoor training, small-group classes, online coaching and higher-intensity programmes. The message for exercise professionals is practical rather than alarmist: when client needs are more varied, the systems behind each session matter just as much as the workout itself. - read more
NSW’s move to redesign the way emergency services are funded has put business insurance affordability back in focus. For personal trainers, bootcamp operators and small studio owners, the issue is more practical than political: when statutory charges are added to premiums, cover can become harder to maintain at the level a growing fitness business actually needs. - read more
Recent Australian fitness sector commentary has again highlighted the importance of practical risk management for exercise professionals, particularly where trainers work across gyms, parks, clients’ homes, community facilities and online programmes. For personal trainers, the message is straightforward: safe practice is not only about meeting professional standards, it is also about being able to show what steps were taken if something goes wrong. - read more
Fresh industry attention on the Australian Financial Complaints Authority’s latest complaints data is a useful prompt for personal trainers, fitness instructors and small studio owners to think beyond simply having a policy in place. The figures reinforce a familiar theme across the insurance sector: when customers and insurers fall into dispute, the problem is often not only the outcome of a claim, but the time taken, the quality of communication and the policyholder’s understanding of what is actually covered. - read more
Personal trainer insurance can include several different covers, each designed for different risks. This guide explains what policies commonly cover, where exclusions may apply, and why trainers should review limits, excesses, conditions and disclosure obligations before relying on a policy. - read more
Where you train clients can change your risk exposure. This guide explains insurance considerations for Australian personal trainers working in gyms, parks, client homes, studios, boot camps and online. - read more
Hiring staff or subcontracting other fitness instructors can change the risk profile of a personal training business. This guide explains insurance issues Australian personal trainers should consider as they move beyond solo work. - read more
Imagine waking up to find you're unable to work for an extended period due to an unexpected injury. For personal trainers, whose livelihood depends on their physical ability, this scenario can be both financially and emotionally daunting. - read more
Professional indemnity insurance is a crucial safeguard for those offering specialist services or advice. It provides protection against claims of negligence or breaches of professional duty, ensuring that professionals like personal trainers are protected in their day-to-day operations. - read more
Knowledgebase
Surrender Value: The amount of money an insurance policyholder will receive if they voluntarily terminate the policy before it matures.
