We also value your feedback and suggestions — they help us continually improve the Personal Trainers Insurance Online experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
Follow us!
We are a proud member of the Financial Services Online network!
Connect with us on your favourite social media platform for the latest financial news, views, resources and information.
Suncorp, a leading Australian general insurer, has recently secured a substantial reinsurance agreement valued at up to AU$2.4 billion over five years. This strategic move is designed to cap natural hazard costs in approximately 90% of scenarios, thereby enhancing the company's financial resilience against unforeseen events. - read more
The Australian Competition and Consumer Commission (ACCC) has announced an in-depth Phase 2 review of Insurance Australia Group's (IAG) proposed acquisition of RAC Insurance. This decision stems from concerns that the merger could substantially lessen competition in Western Australia's insurance market, particularly in the supply of motor vehicle and home and contents insurance. - read more
The Australian Securities and Investments Commission (ASIC) has released its Key Issues Outlook for 2026, highlighting several pressing challenges facing the insurance industry. These include rising premium costs affecting affordability, escalating cyber threats, and difficulties in attracting and retaining skilled workers. - read more
Recent analyses reveal a paradox within Australia's insurance sector: despite escalating premiums, insurers are experiencing a downturn in profits. This trend is largely attributed to the financial repercussions of extreme weather events and the subsequent surge in claims costs. - read more
The Australian insurance industry is currently grappling with an unprecedented surge in consumer complaints, primarily stemming from delays in processing everyday claims. Data from the Australian Financial Complaints Authority (AFCA) indicates that insurance companies are generating a record 100 complaints daily, as they struggle to manage routine claims efficiently. - read more
Professional indemnity insurance is a crucial safeguard for those offering specialist services or advice. It provides protection against claims of negligence or breaches of professional duty, ensuring that professionals like personal trainers are protected in their day-to-day operations. - read more
Imagine this: you're wrapping up a successful training session with a client, and suddenly, they mention feeling a sharp pain. You could be on the hook for injuries or dissatisfied services, even when it's not your fault. Does that thought make you uneasy? If you're a personal trainer in Australia, understanding professional indemnity insurance is crucial for your peace of mind and financial security. - read more
In today's fast-paced world, the allure of freelance work is undeniable. More Australians are embracing the flexibility and independence that comes with being their own boss. Among these dynamic professionals are personal trainers who cater to clients yearning for tailored fitness sessions. - read more
Imagine waking up to find you're unable to work for an extended period due to an unexpected injury. For personal trainers, whose livelihood depends on their physical ability, this scenario can be both financially and emotionally daunting. - read more
Knowledgebase
Public Liability Insurance: A very broad term for insurance covering liability exposures for individuals and business owners. It provides broad coverage, generally including all exposures for property damage and bodily injury.
