We also value your feedback and suggestions — they help us continually improve the Personal Trainers Insurance Online experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
Follow us!
We are a proud member of the Financial Services Online network!
Connect with us on your favourite social media platform for the latest financial news, views, tips, tricks, resources and information.
Professional indemnity insurance is a crucial safeguard for those offering specialist services or advice. It provides protection against claims of negligence or breaches of professional duty, ensuring that professionals like personal trainers are protected in their day-to-day operations. - read more
In today's fast-paced world, the allure of freelance work is undeniable. More Australians are embracing the flexibility and independence that comes with being their own boss. Among these dynamic professionals are personal trainers who cater to clients yearning for tailored fitness sessions. - read more
Imagine waking up to find you're unable to work for an extended period due to an unexpected injury. For personal trainers, whose livelihood depends on their physical ability, this scenario can be both financially and emotionally daunting. - read more
Imagine this: you're wrapping up a successful training session with a client, and suddenly, they mention feeling a sharp pain. You could be on the hook for injuries or dissatisfied services, even when it's not your fault. Does that thought make you uneasy? If you're a personal trainer in Australia, understanding professional indemnity insurance is crucial for your peace of mind and financial security. - read more
AIA Australia, a prominent life, health, and wellbeing insurer, has announced strategic partnerships with global fitness company Peloton and premium cycling brand Specialized. These collaborations aim to motivate AIA Vitality members to adopt more active lifestyles by providing significant discounts on cycling equipment. - read more
AUSactive, Australia's leading body for the exercise and active health sector, has recently introduced a new insurance product tailored specifically for fitness professionals. This initiative aims to provide enhanced protection while offering more affordable premiums compared to existing market options. - read more
AUSactive, the peak body for the exercise and active health sector in Australia, has announced a significant partnership with Health Partners, a not-for-profit health fund with over 85 years of service to South Australians. This collaboration aims to recognize eligible AUSactive personal trainers and fitness businesses as approved providers under Health Partners' Extras policy. - read more
AUSactive, Australia's leading organization for the exercise and active health sector, is collaborating with Private Healthcare Australia (PHA) to spearhead reforms in private health insurance. The primary objective of this partnership is to broaden access to evidence-based preventive health services, including Pilates, Yoga, Tai Chi, and structured exercise programs delivered by accredited professionals. - read more
In a bid to attract new members, several Australian health insurers have launched aggressive promotional campaigns offering up to three months of free cover. This surge in promotional activity has drawn the attention of federal authorities, who are now investigating whether these offers comply with existing regulations that cap allowable discounts. - read more
